Shipping & Returns
RETURNS AND EXCHANGES
For returns, fulfillment errors, exchanges, merchandise damaged via shipping or missing/defective parts - Click this link below to start your return/exchange process. You will be asked for information including the name on the order, email address, phone number and order number. Someone from our team will contact you within 72hrs. We may ask that you send pictures when we start your return/exchange process. Any missing items MUST be reported within 48hrs of the delivery date. We will NOT replace missing items declared after 48hrs of the delivery date. We DO NOT accept unsolicited returns to our warehouse. All returns MUST go through the return process and be given a RMA#, otherwise your return may not be processed. Returns could be liable for a 15% restock fee.
Click here to start your return, exchange or warranty claim.
Returns - Unopened, unused, and undamaged products in their original quantity may be returned within thirty days (30) of purchase. Thirty (30) days starts the date of delivery. Shipping is not refundable. Customer is responsible for return shipping charges.
- Open Box/AS-IS items are not eligible for return or exchange.
Exchanges - Unopened, unused, and undamaged products in their original quantity may be returned for exchange within thirty days (30) of purchase. Thirty (30) days starts the date of delivery. Shipping is not refundable. Customer is responsible for return shipping charges. Keep in mind, the item you wish to exchange with may be out of stock or there could be a wait to receive backordered products.
Shipping. All products sold on DIY.CrawlSpaceNinja.com include SHIPPING (up to 7 business days) and TRACKING to the Mainland Lower 48 States only. We coordinate the transportation and delivery of your order through a third-party shipping company. Your order may be delivered via USPS, UPS, or FedEx. Some purchases (based weight and/or dimensions) and some delivery locations require a specialized shipping carrier. Please call Customer Service at (865) 659-0390 after you receive your Order Confirmation if you know your delivery address presents special circumstances.
PLEASE NOTE: Local Pickup. Orders can only be picked up locally from our Knoxville, TN location. Our franchise locations are not equipped to handle walk in traffic and DIY products cannot be picked up there. Anyone attempting to obtain DIY products from a franchise location will be turned away. An order must be placed before coming to pick up products at our Knoxville, TN location. We are not able to accommodate walk-in customers. You may pick up your order between 12pm-3pm EST Monday-Friday.
DIY Crawl Space Ninja ships Monday - Friday from 7am-3pm. There are no shipments after 3pm during the week or anytime Saturday and Sunday.
- Standard Free Shipping - Shipped within 24-48 hours with an expected delivery time of 7-10 business days.
- Ground Shipping - Shipped with 24 hours with an expected delivery time of 3-5 business days.
- Expedited Shipping - Shipped that day if order before 3pm or the next business day with an expected delivery date of 2-3 business days.
Order Fulfillment. All orders will be processed within 2 business days. We only fulfill orders to the Lower 48 United States of America during regular business hours. We do not fulfill international orders or orders to Alaska or Hawaii. We do not fulfill or ship orders on Saturdays, Sundays, or holidays. DIY.crawlspaceninja.com holds the right to use the Shipper it deems appropriate for the packages being shipped based on weight, size and shipping cost that is paid for by diy.crawlspaceninja.com during the fulfillment of your initial order.
Payment. We accept Paypal (with pay later option), Amazon Pay, Apple Pay and All Major Credit Cards. Orders will not ship until payment has been received and cleared.
Shipping Insurance. Dehumidifiers are shipped with insurance and are signature required. All other items are shipped with NO insurance coverage. Insurance may be purchased for an additional charge. Shipping insurance is recommended for any order you cannot afford to lose. If you would like to add shipping insurance or a signature required service for an additional charge, please specify in the note section of your order and someone from our customer service office will contact you to help get the service added. THIS WILL RESULT IN AN ADDITIONAL, SEPARATE CHARGE ON YOUR CREDIT CARD AFTER YOUR ORDER HAS BEEN PLACED. Insurance is to protect against loss or damage during shipping. If you choose not to buy insurance and your purchase is lost or damaged by the Shipper, we cannot provide a refund or replacement.
Damage or Loss. Crawl Space Ninja is responsible for your order until it is turned over to the Shipper for delivery. Ownership of packages turned over to the Shipper transfers to the buyer. Liability for your order during shipping and delivery will be transferred to Shipper. Crawl Space Ninja is not responsible for lost, held, or damaged packages. Damage to, or loss of, Orders during shipping will be the liability of Shipper and the remedy will be subject to the policy and procedures of Shipper. Crawl Space Ninja is not responsible for mis-delivery errors via the Shipper or incorrect shipping information provided by the buyer during checkout. Crawl Space Ninja is not responsible for weather related damage or delays. Once a package is scanned as delivered, it is up to the buyer to contact the Shipper to try to locate the missing package.
IN THE EVENT YOUR PACKAGE IS MARKED AS DELIVERED BUT YOU CANNOT FIND IT
- Verify the address you entered was correct.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else (a neighbor or family member) accepted or moved the delivery for safe keeping.
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 36 hours – some packages are scanned BEFORE delivery. In rare cases, packages may say delivered up to 36 hours prior to arrival.
- Contact the appropriate Shipper to file a claim.
Delivery. Shipping dates are not guaranteed. The Shipper will provide an expected delivery date that is subject to change. Allow extra time for shipping. Crawl Space Ninja is not responsible for incorrect shipping information provided by the buyer during checkout. Please double check and make sure all information provided is correct. If your package is returned to us, you are responsible to contact us with the correct address to be shipped back to and for additional shipping charges.
Manufacturer Packaging. DIY.CrawlSpaceNinja.com will ship all products as the manufacturer packages them. Small, loose, or bulk items may be packed together. Orders will be consolidated and packed for shipment subject to the rules and policies of the Shipper. Your order may come in several packages and through multiple Shippers.
Email Notifications. An email notification will be sent to the buyer’s email address of record provided during checkout or upon becoming a Registered User. Emailed shipping notifications will include the name of the Shipper, the date, pick up time of your shipment, the shipment tracking number as supplied to us by Shipper, and either a web address or phone number you can use to track your shipment. Please be sure to check your spam or junk folder if you do not receive these emails in your inbox after placing an order.
Sales. Any sale or coupon code is only good for the date and time it is advertised as. Diy.crawlspceninja.com can not retroactive any discounts, promotions or coupon codes. We are unable to refund any discount that was not added during checkout. Please make sure you double check your cart if you plan to use or have a discount or promotion when placing your order.